ART MATRIX - LIGHTLINK PO 880 Ithaca, NY 14851-0880 (607) 277-0959 Voice (607) 277-8913 Fax homer@lightlink.com E-mail jes@lightlink.com E-mail 08/13/03 11:49pm TECH SUPPORT NUMBERS Joann 607 272-2872 jojo@lightlink.com John 607 535 4215 888 486 2365 connect@lightlink.com LIGHTLINK SETTINGS Assume your user name is goober Domain name : lightlink.com DNS (Use first two for user machines. Use all three for domains.) Primary DNS : 64.57.176.2 light.lightlink.com Secondary DNS : 64.57.176.3 majesty.lightlink.com Secondary DNS : 208.31.42.94 sdn.iecc.com POP3 Server : pop.lightlink.com (Incoming mail server) POP Username : goober POP Account : goober@pop.lightlink.com (Only for Eudora) SMTP Server : smtp.lightlink.com (Outgoing mail server) NEWS Server : news2.lightlink.com E-mail Address : goober@lightlink.com Reply To: : goober@lightlink.com (Can be left blank) LIGHTLINK MODEM NUMBERS The following disclaimer is mandated by federal law: WARNING: WE DO NOT WARRANT OR PROMISE THAT ANY OF THE FOLLOWING NUMBERS ARE LOCAL TO YOU. IN PARTICULAR, WE URGE YOU TO NOTE THAT EVEN AN ACCESS NUMBER THAT SHARES YOUR AREA CODE OR APPEARS TO BE LOCATED IN YOUR GENERAL GEOGRAPHIC REGION MANY *NOT* NECESSARILY BE A LOCAL NUMBER TO YOU. SUBSTANTIAL TOLL TELEPHONE CHARGES MAY APPLY TO NUMBERS THAT YOU DO NOT VERIFY AS LOCAL TO YOUR INDIVIDUAL AREA OR CALLING PLAN. *ONLY* YOUR LOCAL TELEPHONE COMPANY CAN TELL YOU WHETHER ANY OF THE BELOW TELEPHONE NUMBERS ARE IN FACT LOCAL TO YOU. WE URGE YOU TO CHECK WITH YOUR LOCAL TELEPHONE COMPANY BEFORE SELECTING A NUMBER FROM BELOW. LIGHTLINK IS NOT RESPONSIBLE FOR LONG DISTANCE CHARGES INCURRED BECAUSE THE CUSTOMER USED AN INCORRECT NUMBER, EVEN IF IT WAS RECOMMENDED TO THE CUSTOMER BY LIGHTLINK. Lightlink services the entire 607/315 area code. If you don't see a number local to your town, call us at 607 277-0959 and we will get a number for you! 315 282 0501 Auburn 315 857 0004 Baldwinsville 607 664 1080 Bath 607 217 0009 Binghamton 315 752 0001 Cicero 607 547 5908 Cooperstown 607 299 0006 Cortland 607 398 7110 Elmira 607 484 0050 Endicott 315 663 0004 Fayetteville 315 824 9510 Hamilton 607 281 0050 Hornell 607 277 0356 Ithaca 315 693 0005 Oneida 607 441 7305 Oneonta 315 326 0017 Oswego 607 687 2551 Owego 315 536 8680 Penn Yan 315 281 0027 Rome 315 217 0019 Skaneateles 315 483 8721 Sodus 315 701 0453 Syracuse 315 368 0001 Utica 607 535 4636 Watkins Glen 315 539 9145 Waterloo 315 773 4089 Watertown 607 565 3249 Waverly MORE ON E-MAIL SETTINGS IF YOU CONTACT US ABOUT NOT BEING ABLE TO READ E-MAIL, PLEASE LEAVE YOUR PHONE NUMBER! SMTP AND POP SERVERS It is important that all users on our system have their smtp and pop servers set properly, otherwise failures to send or read mail will occur. If you are not having trouble sending or receiving mail, you don't need to worry about this. If you need help finding your server settings in your e-mail program, e-mail tech support for instructions, we need to know exactly what e-mail program you are using to read mail, Inbox, Eudora, Netscape, Outlook Express, Outlook or Outlook 97/98. The pop and smtp servers should be set as follows. POP SERVER: pop.lightlink.com SMTP SERVER: smtp.lightlink.com or They *MUST NOT* be set as follows: lightlink.com light.lightlink.com mail.lightlink.com Those using Eudora *MUST* have: POP ACCOUNT : username@pop.lightlink.com SMTP SERVER : smtp.lightlink.com Return E-mail addresses should be: user@lightlink.com or user@yourdomain.com Return E-mail addreses *MUST NOT BE* user@light.lightlink.com user@pop.lightlink.com user@in.lightlink.com user@smtp.lightlink.com user@out.lightlink.com user@pop3.lightlink.com Homer